Privacy Policy

Toucan Aviation is a premium helicopter charter and aviation support company operating across Scotland. We are the data controller for the personal information collected through this website.

You can contact us at:

When you submit an enquiry through our contact form, we collect the following personal information:

• Your name
• Your email address
• Your phone number (if provided)
• The content of your enquiry message
• Any other details you choose to include in your message

We do not collect any sensitive personal data, and we do not use cookies for tracking or analytics purposes on this website.

We use the information you provide solely to respond to your enquiry and communicate with you about our services. Specifically, we use your data to:

• Respond to your enquiry by email or telephone
• Provide you with information about our helicopter charter and aviation support services
• Follow up on your enquiry where appropriate

We will not use your information for marketing purposes without your explicit consent.

Under UK GDPR, we process your personal data on the basis of legitimate interests — specifically, to respond to enquiries submitted voluntarily through our contact form. By submitting an enquiry, you are providing us with the information necessary to assist you.

Where we wish to contact you for any purpose beyond responding to your enquiry, we will seek your consent first.

We retain enquiry data for as long as is necessary to respond to and follow up on your enquiry, and for a reasonable period thereafter in case of any follow-up correspondence. We do not retain personal data indefinitely.

If you would like us to delete your data sooner, please contact us at info@toucanaviation.co.uk and we will action your request promptly.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Your enquiry data is processed through our secure inbox system. We may share your information with trusted service providers who assist us in operating our website and responding to enquiries, but only where necessary and under appropriate data processing agreements.

We may disclose your information if required to do so by law or in response to a valid legal request.

Under UK GDPR, you have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to rectification if your data is inaccurate or incomplete
• The right to erasure ("the right to be forgotten")
• The right to restrict processing of your data
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us at info@toucanaviation.co.uk. We will respond to all requests within one calendar month.

If you have concerns about how we handle your personal data, please contact us in the first instance at info@toucanaviation.co.uk and we will do our best to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page with a revised effective date.

This policy was last updated in October 2026.